The Famlink Trade Policy

At The Famlink, we are committed to providing high-quality products and services while ensuring transparency and trust in all customer interactions. Below are our key policies outlining our trade practices.

1. Business Name

The business operates under the legal name The Famlink, specializing in thoughtfully designed, screen-free toys and resources that foster growth, creativity, and stronger family connections for neurodiverse children and their parents.

2. Descriptions of the Goods or Services Offered

The Famlink provides:

• Screen-free toys & educational tools – Designed to enhance creativity, sensory engagement, and developmental growth for neurodiverse children.

• Parent & caregiver support resources – Expert advice from relevant sources, community discussions, and interactive guides to assist parents in navigating neurodiversity.

• Community engagement platform – A safe online space for families to share experiences, access support, and participate in discussions.

We are committed to delivering high-quality, developmentally appropriate, and safe products. Descriptions, images, and specifications of all items will be clearly provided on our official platforms.

3. Customer Service Contact Details

For any inquiries, assistance, or concerns, customers may reach us through the following:

• Email: Thefamilynx@gmail.com

• Contact Form: Available on our website at www.thefamilink.co.uk Via the Contact us button at the foot of every Page

• Live Chat / Online Messaging: we can be contacted through social media message us on Instagram-@thefamlink and Facebook-The Famlink 

We aim to respond to all inquiries within 24-48 hours 7 days a week (closed for holidays).

4. Return Policy and Process (if physical goods are sold)

We stand behind the quality of our products and offer a  30-day return policy under the following conditions:

• Items must be unused, in original packaging, and in a resalable condition.

• Proof of purchase (receipt or order confirmation) is required.

• Returns must be initiated within 30 days of delivery.

• Certain items (e.g., personalized or hygiene-sensitive products) may be non-returnable unless defective.

Return Process:

1. Contact our customer support team via email to initiate a return request.(provide purchase Ref number)

2. Receive return authorization and instructions.

3. Ship the item back to our designated return center.address will be provided

4. Upon inspection, a refund, exchange, or store credit will be issued as per policy.

Note: Return shipping costs will be the responsibility of the customer unless the item is faulty or incorrect.

5. Refund and Dispute Policy

• Refunds will be processed within 5-7 business days upon receiving and inspecting the returned product.

• Refunds will be issued to the original payment method.

• Shipping fees (if applicable) are non-refundable unless the return is due to an error on our part.

• If an item arrives damaged, defective, or incorrect, please notify us within 7 days of receipt for a replacement or full refund.

Dispute Resolution:
If a customer disagrees with a refund decision, they may:

1. Contact our customer support for reconsideration via email 

2. If unresolved, disputes may be escalated via an independent mediation service or appropriate consumer protection agencies.

6. Cancellation Policy 

Customers may cancel their order before shipment for a full refund. If the order has already been processed or shipped, it will be subject to our return policy.

For subscription-based services :

• Customers can cancel at any time before the next billing cycle to avoid additional charges.

• No prorated refunds will be provided for mid-cycle cancellations.

7. Legal or Export Restrictions 

• The Famlink ensures compliance with all applicable safety, labeling, and consumer protection laws for toys and child-friendly products.

• We do not ship to regions where our products may violate local regulations or import restrictions.

• Customers are responsible for checking their country’s import policies before placing international orders.

• Any product recalls or safety warnings will be promptly communicated to customers.

8. Terms and Conditions of Any Promotions

• Promotions, discounts, and special offers are valid only during the stated period.

• Discounts cannot be combined unless otherwise specified.

• Promotional items are non-refundable unless defective.

• Any misuse or fraudulent activity in connection with a promotion may result in order cancellation.

• The Famlink reserves the right to modify, extend, or cancel promotions without prior notice, except where prohibited by law.

By engaging with The Famlink, customers acknowledge and agree to these policies. We are dedicated to fostering a transparent and customer-friendly experience while upholding high ethical and legal standards.

For further details, please visit our official website at www.famlink.co.uk or contact us directly.

Website Ownership Statement

Effective Date: 1-2-2025

1. Introduction
This website (the "Website") is owned and operated by Famlink ("Company," "we," "us," or "our"). By accessing and using this Website, you acknowledge and agree to the terms outlined in this Website Ownership Statement.

2. Ownership and Intellectual Property Rights
All content, materials, design, graphics, logos, text, images, videos, software, and other elements displayed or made available on the Website (collectively, "Content") are the exclusive property of Famlink, unless otherwise stated. The Content is protected by copyright, trademark, and other intellectual property laws.

Unauthorized use, reproduction, modification, distribution, or transmission of any Content without our prior written consent is strictly prohibited.

3. Trademarks and Branding
The Famlink name, logo, mascot, and any related branding elements are registered or unregistered trademarks of Famlink. Any use of our trademarks without explicit permission is a violation of applicable laws.

4. Website Access and Use
This Website is provided for informational and commercial purposes related to Famlink’s mission of supporting neurodiverse children and their families. Users are granted a limited, non-exclusive, revocable license to access and use the Website for personal and non-commercial purposes.

5. Third-Party Content and Links
Our Website may contain links to third-party websites for additional resources. We do not claim ownership of third-party content, nor do we endorse or assume responsibility for the accuracy or policies of these external sites.

6. Changes to this Statement
We reserve the right to modify or update this Website Ownership Statement at any time without prior notice. Any changes will be effective upon posting on the Website.

7. Contact Information
For inquiries regarding this Website Ownership Statement or requests related to intellectual property rights, please contact us at:

Famlink
Micah Samuel-editor and owner
Email-thefamilynx@gmail.com

By using this Website, you agree to the terms outlined in this statement.